FAQ

Do you ship across North America?
Yes, we ship across Canada and the United States. All orders are processed promptly, and we offer various shipping options to fit your timeline and budget.

How long will shipping take?
Most orders are processed within 24 hours. Delivery times depend on your location and chosen shipping method. Standard shipping within Canada usually takes 1–7 business days, while U.S. orders may take 4–10 business days. Express options are available at checkout for faster delivery.

Do I need to register to place an order?
Yes. You must create an account to place an order on Canada Cable Tools. Registration allows you to track orders, manage your profile, and access exclusive pricing and offers.

How can I track my order?
Once your order ships, you will receive a tracking number by email. You can also log in to your account and view your order history and tracking details.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit card, Paypal, and cash. For wholesale or vendor accounts, we may support other payment arrangements.

Can I return an item?
Yes. If your product is unused and in original condition, it may be eligible for return within 30 days. Please visit our Shipping & Returns page for full details.

Do you offer discounts for bulk or wholesale orders?
Yes. Please contact us directly or apply to become a vendor for wholesale pricing and custom volume discounts.

I can't find a product I need. What should I do?
Reach out through our Contact Us page — we may be able to source it for you or suggest an equivalent option.